Slack App to Interact with ServiceDesk Plus MSP

Photo by Joe Yates on Unsplash

In a previous article I wrote about a Slack App that I wrote as a proof of concept to prove the value of Slack. This app was developed at the request of my manager who told me to show executive management how we can automate some of our workflows as well as help our customers engage with our services in a better way. In the other article I wrote about interacting with MISP and VirusTotal, while these are…